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Monthly Services Agreement Plan:
- Included Remote Support Hours Each Month
- Server Health Monitoring*
- Data Safety Analysis
- System Performance Optimization
- Patch Management
- Proactive Maintenance
- Anomaly Detection*
- Servers Security Analysis*
- Account Authorization Control
- IT Security Audits
- Remote Access and Control
- IT Assets Management
- Traffic Analysis and Network Optimization*
- Application Performance Analysis
- Backup Management*
*Requires compatible hardware or software, such as a supported server, firewall, or backup solution. We confirm what your setup supports during onboarding and tell you up front if anything is missing. Included support hours are remote only. Unused hours roll over for up to 90 days (3 months); additional time beyond that is billed at your in-network rate.
Remote and On-Site Tech Support & Troubleshooting
Technical Support Services
In-Network (with Monthly Service Agreement)
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Remote $60/ Hour
Remote access solutions or any unexpected issue.
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On-site $99/ Hour
Trip charges may apply.
Out-of-Network (without Monthly Agreement)
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Remote $99/ Hour
Remote access solutions, software update, file retrieving or any unexpected issue, etc.
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On-site $165/ Hour
Trip charges may apply.
In-Network (with Monthly Service Agreement)
-
Remote $60/ Hour
Remote access solutions or any unexpected issue.
-
On-site $99/ Hour
Trip charges may apply.
Out-of-Network (without Monthly Service Agreement)
-
Remote $99/ Hour
Remote access solutions, software update, file retrieving or any unexpected issue, etc.
-
On-site $165/ Hour
Trip charges may apply.
Start your IT service with us.
Monthly one time fee on core services included. Plan for your business with well prepared protection.
faq's
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Every plan covers proactive monitoring and maintenance, security and performance checks, advisory support, and priority response to urgent issues. Please see the feature list above for the specifics included in your plan.
We are flexible on payment method. Payments can be go through EFT, wire transfer or credit cards every month.
We provide free advisory services to our partners. It starts with a consultation to understand your organization’s IT needs, goals, and challenges. From there, we build a customized plan to address your specific requirements. Key areas we cover include:
IT Strategy and Planning
IT Governance
Cybersecurity and Risk Management
IT Operations and Service Management
Emerging Technologies
While your plan includes a set number of remote support hours each month, most clients rarely use them all. Our proactive approach, including ongoing monitoring, patching, and maintenance, is designed to catch and resolve issues before they cause downtime, so the need for extra hours is minimized from the start. Any unused hours also roll over for up to 90 days (3 months), giving you flexibility if one month is busier than another. If you do go over your rolled-over balance, additional time is billed at your in-network rate.
The Monthly Vulnerability Scan service is a proactive security measure that helps identify potential vulnerabilities within your system or network. This service involves the regular scanning and assessment of your infrastructure to detect weaknesses that could be exploited by attackers.
Payments are billed monthly based on your individual service start date — the day your contract begins is the day you’ll be billed each month going forward.
Our plans include a wide range of services that cater to your daily operations. However, if you have any additional needs, such as setting up the network infrastructure for your new office, we have the expertise and are eager to assist you.
faq's
Need Any Help ?
Read Popular Questions
There are many benefits included in your selected packages, including monthly maintenance, hardware/software health check, cybersecurity check, advisory services, and immediate responses for your urgent matters.
We are flexible on payment method. Payments can be go through EFT, wire transfer or credit cards every month.
We provide free advisory services to our partners. IT advisory services begin with a consultation between the organization’s management team and us to understand its IT needs, goals, and challenges. Based on this information, the advisory service provider develops a customized plan to address the organization’s specific IT requirements.
Some of the key areas that IT advisory services cover include:
IT Strategy and Planning
IT Governance
Cybersecurity and Risk Management
IT Operations and Service Management
Emerging Technologies
The total number of inclusive devices vary depending on the plan you choose. You have the flexibility to conveniently add additional devices or services at any time. To get started, select the plan that best aligns with your practice, taking into account the number of computers you own.
The Monthly Vulnerability Scan service is a proactive security measure that helps identify potential vulnerabilities within your system or network. This service involves the regular scanning and assessment of your infrastructure to detect weaknesses that could be exploited by attackers.
Once your safety journey with Ituity starts, full service will be provided starting from your first day. We will collect the payment each month start. Payments are accepted by the 5th day of the month.
Our plans include a wide range of services that cater to your daily operations. However, if you have any additional needs, such as setting up the network infrastructure for your new office, we have the expertise and are eager to assist you.
Our Working Process
Select A Plan
Start a partnership with us by choosing a monthly competitive plan that aligns with the specific needs of your practice
Practice Analysis
Our comprehensive full-service solution will seamlessly integrate into your practice, providing enhanced security and ensuring optimal effectiveness
Deliver Result
Our services prioritize addressing weaknesses while providing comprehensive protection and strengthening for your practice. We are dedicated to being your reliable support system